Refund policy
Last Updated: September 2026
30-day returns
Request a return within 30 calendar days of confirmed delivery and obtain return instructions before shipping.
Conditions
Items must be unused, unworn, unwashed, complete, and in original packaging with tags and accessories. Final-sale, personalized, gift-card, and opened hygiene items are excluded except when defective or required by law.
Shipping responsibility
Customers pay return shipping for preference-based returns and remain responsible until delivery. Gorzano pays reasonable return shipping for incorrect, defective, or damaged items.
Refund timing
After inspection, approved refunds are sent to the original payment method within 5–10 business days. Financial institutions may take additional time. Original shipping is non-refundable unless the return resulted from our error or law requires otherwise.
Gorzano
1044 NW 4TH AVENUE
FORT LAUDERDALE, FL 33311, USA
contact@gorzano.store
+1 288-782-8172
Support: Monday–Friday, 9:00 AM–6:00 PM (GMT)
Return authorization process
- Email contact@gorzano.store with your order number, item, and return reason.
- Wait for written return authorization and packing instructions before shipping.
- Pack the unused item securely with all original tags, packaging, and accessories.
- Send the authorized return to: Gorzano Returns, 1044 NW 4TH AVENUE, FORT LAUDERDALE, FL 33311, USA.
- Use a trackable service and retain the receipt. Customers pay preference-return shipping; Gorzano supplies or reimburses reasonable return shipping for verified incorrect, defective, or damaged items.