Return & Refund Policy

30-day returns

Request a return within 30 calendar days of confirmed delivery and obtain return instructions before shipping.

Conditions

Items must be unused, unworn, unwashed, complete, and in original packaging with tags and accessories. Final-sale, personalized, gift-card, and opened hygiene items are excluded except when defective or required by law.

Shipping responsibility

Customers pay return shipping for preference-based returns and remain responsible until delivery. Gorzano pays reasonable return shipping for incorrect, defective, or damaged items.

Refund timing

After inspection, approved refunds are sent to the original payment method within 5–10 business days. Financial institutions may take additional time. Original shipping is non-refundable unless the return resulted from our error or law requires otherwise.

Gorzano
1044 NW 4TH AVENUE
FORT LAUDERDALE, FL 33311, USA
contact@gorzano.store
+1 288-782-8172
Support: Monday–Friday, 9:00 AM–6:00 PM (GMT)